Kelly reduces turnover and product backlog for manufacturer in 2 months

Critically understaffed and slow to get product out the door, a popular, fast-growing direct-to-consumer manufacturer called on Kelly Professional & Industrial for a comprehensive solution to overcome operational and staff challenges.

Manufacturer partners with Kelly to reduce turnover and eliminate product backlog

A fast-growing manufacturer and seller of custom wall art and photo frames found itself sitting on half a million dollars worth of backlogged orders. Unable to source staff, they called on Kelly for consultation. Because of Kelly’s market knowledge, industry expertise, and consultative partnership, they uncovered key opportunities for improvement.

As a result, the manufacturer benefited from reduced turnover and eliminated product backlog in 2 months.

3 steps to improve operational efficiencies

Kelly's team of experts partnered with the manufactuer taking a data- and local-market approach. From wage analysis and market review to maximizing hiring efficiencies, here's how Kelly helped reduce turnover and get production on track.

Data-driven pay rate analysis 

First, Kelly’s analysis of market pay rate and local employment data led to a pay rate increase for all existing and incoming staff. The bump in pay made the client’s rate locally competitive. This improved morale of the production staff and reduced turnover. 

Update hiring processes to keep candidates engaged

Next, Kelly identified the client’s understaffed human resources team and outdated hiring processes as bottlenecks in getting candidates to work – and a leading reason qualified candidates lost interest mid-hiring process. 

Pairing Kelly’s recruiting and staff management expertise with the client’s HR and production managers allowed the team to refine hiring and onboarding processes to pursue the right candidates for the growing business.

Hiring efficiencies result in 150 new hires and reduction in product backlog 

The approach enabled efficient hiring and onboarding of 150 production, management, and HR staff in three short months. 

The client’s product backlog shrunk in two months, turnover decreased, and full-time staff was retained. Kelly continues to support with supplemental temporary workforce and serve as a consultative partner.